Exploring the future of voice across the Middle East 

While many have proclaimed the death of voice for years, it remains a significant share of operator revenues. With new use cases driven by AI emerging, including customer service agents and voice recognition, voice will continue to be a crucial channel of communication and revenue for operators. 

• How are managed services improving customer experience and unlocking new revenue for operators? 

• How can operators capitalise on increasing traffic from AI use cases? 

• What impact will VOIP restrictions have on the adoption of emerging use cases?